Yes. We are a member of the Snow and Ice Management Association (www.sima.org). We also offer a long list of references for our work, which we are glad to email to you at any time. Additionally, please feel free to visit our Testimonials page for a brief compilation of notes and comments that we have received from our customers over the years.
Yes, every business in the industry is required to carry what is called CGL or Commercial General Liability insurance. Without this a company cannot obtain a snow removal permit from the City of Ottawa. We are insured for $2,000,000.
Yes, our contract will cover you for service up to 300 cms (10 Ft) of snow for the season. We reserve the right to invoke a surcharge for accumulations in excess of this limit. The surcharge is a flat rate and represents an amount which is proportionate to the contract amount already charged and the amount of excess accumulation received. Surcharges also vary according to driveway size.
Yes, whether you need the service yourself or whether you are buying it for a loved one, we offer the most reliable snow clearing service in Kanata and Stittsville for Seniors. We can be accessed 24 hours on a snow day either by telephone, email, or online ticketing. If you or your loved ones require an urgent response from Kodiak for any reason (ie. need to get out for a doctor’s appointment, church event, or you have a healthcare working coming to your house), rest assured that we will provide a quick turnaround for you. We know where all of our tractors are at any one point in time and will dispatch the closest tractor to you if you require urgent assistance for your driveway. We offer a recurring $15 senior discount for all clients over the age of 60.
Yes! There are a number of ways in which you can save a lot of $$ when you sign a snow contract with Kodiak. For instance:
- Neighbour Referral Program – Refer a neighbour and receive a $25 credit towards your snow contract.
- Client Loyalty Discount – Receive a $15 discount if you are a client with Kodiak for 2 consecutive years of service or longer.
- 4- Season Discount – Let us take care of you all year by signing up for a snow and a lawn cutting contract to receive $50 off the total contract amount. (Please check out our website in the Spring for addional discounts related to our Summer programs). *
Yes, Kodiak offers lawn cutting, fertilization, weed control, hedge trimming, Spring and Summer cleanups, aeration, de-thatching, grub control, top soil, overseeding, sod replacement and more. Click here to learn more.
Due to labor shortages and problems with staff we have hired in the past, we limit the number of walkways we take on each season for service. This is a choice we have made in order to maintain our strong reputation in the community for the driveway services we provide. If you would like to get onto one of our walkway lists please be sure to call no later than September 15th to order service. Otherwise, we may no longer have availability and may have to put you on a waiting list for the following season.
No, salt has been known to cause grass damage. If it is applied to the surface of your driveway it will be dispersed onto your lawn during subsequent visits to your property with our snowblowers. In the event of freezing rain therefore, it is the homeowner’s responsibility to apply any necessary abrasives.
We only use snow blowers. Our tractors are equipped with 7ft-wide rear-mounted blowers in particular, which give our drivers more flexibility in terms of placement of the snow and more space in which to place it! In other words the issue with not having enough space to put the snow or having to put it only in a pile on the corner of your driveway is avoided. Furthermore, blowers cut much straighter edges through the snow than do plows allowing for a much neater and tidier finished product.
Kodiak does not offer rooftop snow removal services, however we can refer you to a company that does.
Yes, however we limit the number of walkways we take on each season for service. This is a choice we have made in order to maintain our strong reputation in Kanata and Stittsville for the driveway snow removal services we provide. If you would like to get onto our steps and pathway snow shoveling service list please be sure to call us no later than September 15th to order service. Otherwise, we may no longer have availability and may have to put you on a waiting list for the following season.
Believe it or not our equipment makes 1/10th the noise of a traditional walk-behind snow blower! Plus, we are in and out of your driveway in under 2 minutes minimizing the amount of disturbance caused to both you and your neighbours. In all likelihood you probably won’t even realize that we are there!
On snow days we suggest using the Online Ticketing panel on this website. It is fast and easy to use and all tickets entered go directly to your dispatcher’s screen. Alternately, you are welcome to call in on snow days, but you may be placed in a holding queue until a telephone agent becomes available. On non-snow days, we are also reachable by email, or in person. Please go to our ‘Contact Us’ page for further details.
We have 40 tractors, which are all less than 3 years old.
No, the service is the same for every one of our customers; just the timing is different. And, we try to ‘flipflop’ our routes every 2nd to 3rd snowstorm so that if you were at the end of a route one time you might be at the beginning the next time! Or, if you are in the middle of a route and it seems that we are consistently arriving too late for your needs we can reposition you on that route. Our routes are logistically organized to be able to deliver service as efficiently as possible based upon your geographic location. No preference is given or favoritism exercised. Everyone has equal priority.
Yes, we offer 24-hour LIVE agent on snow days. You will not be directed to an answering machine unless you choose to and you will never hear ‘Voicemail box is full’. On non-snow days our agents are available during regular business hours (9-5 Mon-Fri). We suggest using our Online Ticketing panel rather than calling in to our office as it is much more efficient. It is very easy to use and all tickets entered go directly to your dispatcher’s screen.
No. If you move to a location within our service zone, we will transfer the service to your new address, or if not, try to get the new owners at your old address to assume payment for the balance of the contract. In the event that the new residents at the old address do not wish to take over the contract, however, we will not issue a refund. The contract between Kodiak and yourself is for an entire season unless stipulated otherwise.
Yes, we are always looking for reliable, conscientious, hard-working, and honest staff. Please click here for more information regarding available positions and remunerations offered.
No, our drivers are trained to work around them. And, generally, by the time the driver makes his second pass (4-5 hours later) parked cars have usually been moved allowing for full cleaning of driveway. If you expect to have a car on the driveway when we arrive we recommend that you make sure to place it as close to the top and side of the driveway as possible to allow the driver maximum accessibility, or to move it onto the street if possible. If not the driver will at least clear away behind where the car is parked including any snow banks left by the city plow.
*Please note, for the sake of efficiency, that we do not ask our drivers to get out of their tractors and knock on your door to get you to move your vehicle(s).
*Please note that our drivers will typically pass by your house twice during a snowstorm. If vehicles are parked on the driveway both times the driver will not be able to complete a full cleaning of your driveway until the subsequent snow storm.
Yes, however you should be aware that some of the gravel on your driveway may get blown onto your lawn. Although our drivers make every effort to be as careful as possible it is impossible to avoid some gravel displacement until the ground freezes and the stones harden into place.
It is the responsibility of the home owner to make sure that if any water valve caps are protruding the driveway to contact the City of Ottawa at (613) 580-2400. You will need to request that they send a service technician by to lower the pipe and cap to the level of the asphalt. If the cap is not flush with the level of the driveway it may very likely get picked off and blown onto the lawn! So, please make sure that the city takes care of this in advance of the first snow. Otherwise, once snow arrives and covers the surface, this issue is not apparent and the city may charge you for repairs in the Spring.
Kanata and Stittsville only.
We perform repeat cleanups after the city plows. In other words, if we come through for a first cleaning at 6 AM you can expect to see us come back through again by 11 AM to clear away the bank of snow left at the end of your driveway by the city plow. If you need to get out before we naturally make it around for our second cleaning please call the office and we will dispatch a tractor to your location within a half hour. Otherwise please be patient. We will naturally swing back around again within that 4-5 hour timeframe.
November 1st – April 15th. Yes, that’s right. If it snows on April 15th to an accumulation of 5 cms of snow or more we will be there!
There is no charge to open a ticket and it is a fast and easy way of communicating directly with our dispatchers during a snow storm. Instead of calling into the office and potentially waiting to speak to a customer service agent, you simply visit our Submit A Ticket page
Our drivers are required to report any damages caused to your property on their worksheets at the time of the incident. This information is then extracted from the worksheet at the end of the shift and logged for repair in the spring unless it is of a more urgent nature. Exclusions to this rule include any and all items left in the immediate work area of our equipment (i.e. on the driveway). Examples would be flower pots/planters, downspouts, recycling bins, garbage cans, basketball nets, children’s toys, and extension cords. Although our office or driver will usually report a damage directly to you at the time of the incident we always encourage you to verify with the office the day after the snow storm as well if you have any concerns.
Cheque, Credit Card (Visa and MC only), debit, cash, or e-transfer.
The most thorough in the business! In October every year each new recruit is trained on the navigation of his route, familiarized with the technical aspects of his equipment, provided with hours of practical driving exercises, and thoroughly briefed on safety issues surrounding both the public and himself. He is supplied with both literature and hands-on training, so don’t be surprised if you see a couple of Kodiak tractors out on the road pre-snow! No, the drivers aren’t crazy, they’re just practicing. We believe that preparedness reduces stress, the opportunity for damage, and the loss of time, which ultimately translates into the delivery of better service to our customers.
All of our driveway markers start going up October 20th and are generally removed during the first week of April. Please do not throw the markers away. If you would like to remove them yourself prior to April we ask that you kindly lay them down beside your garage and we will collect them when we arrive.
Although we would love to be able to guarantee a 6:30 AM arrival time it would be deceptive advertising to do so, as we cannot guarantee when the snow will start! Obviously the later the snow starts the later we start. In order to predict our arrival time on your driveway therefore, assume the following. We will wait at least 2 hours for enough snow to fall (at least 3 cms) before we will send our tractors out. You can then add another 6 hours onto this time (if you are at the very end of a route) and this will be the latest you can realistically expect to see us for your first cleaning: Snowfall Start Time Latest Kodiak Arrival Time 10-11 PM 6:30 AM 11:30 PM-12:30 AM 8 AM 1-2 AM 9:30 AM 2:30-3:30 AM 11 AM For instance, if it starts snowing before midnight you can see that all driveways above are cleared once before 6:30 am. If it only starts to snow after midnight however, we will not send our tractors out until at least 2-3AM, meaning that 75% of our driveways will be cleared by 6:30 AM and the other 25% by 8:00 AM. Of course, when the snow starts at only 3AM or 4AM we won’t send the tractors out until 6 AM! Usually by this time there isn’t enough snow to prevent anyone from getting out of his/her driveway. In the event of an emergency, if our tractor has not yet passed by and you foresee having a problem getting out of your driveway, please give us a call and we will dispatch a tractor directly to your location. Otherwise, if you can wait, please use the chart above to guage when you can consistently expect to see us.
Of all equipment available on the market today the snow blower is the most ‘interlock friendly’. If your interlock is uneven, minor scratching or discoloration may occur, however by equipping our blowers with Teflon blades we have further reduced the risk of this from occurring!
Please notify our office the day after the snowstorm when you see this happen. We will bring it to the attention of the driver and make sure that is does not happen again. Please do not hesitate to let us know about this. Otherwise the longer the pattern is repeated the harder it is correct.
No. The tractor and blower will not crack your asphalt or interlocking stone. Although it looks large the weight of the machine is evenly distributed over the extra large surface area of its tires, so that there is actually more weight per square inch being applied to your asphalt by your own car than by our tractors! And, our drivers are trained to lower their blowers in a controlled manner so that unnecessary jolts to the asphalt by the blower are minimized during the snow blowing process. Furthermore, driveway markers are installed on the edges of your driveway to identify the boundaries of the asphalt so that the drivers do not drive on your grass! Snow blowing with a tractor is one of the gentlest methods in the industry at the moment for clearing snow from your driveway!