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Kanata & Stittsville's Residential
Snow Removal Company

Frequently Asked Questions - Snow Removal Service

Do you have a seasonal snowfall limit? And, what is your policy once this limit is reached?

Yes, our contract will cover you for service up to 300 cms (10 Ft) of snow for the season. We reserve the right to invoke a surcharge for accumulations in excess of this limit. The surcharge is a flat rate and represents an amount which is proportionate to the contract amount already charged and the amount of excess accumulation received. Surcharges also vary according to driveway size.

Do you offer any discounts?

Yes! There are a number of ways in which you can save a lot of $$ when you sign a snow removal contract with Kodiak. For instance:

  • Neighbor Referral Program – Refer a neighbor/friend/relative to Kodiak, who is not already a Kodiak client, and receive 5% of his/her purchase. The referred party will also receive a $10 discount off his/her snow removal contract for the current season. Once the referred party subscribes for service with Kodiak, you will receive a refund from us either by e-Transfer, cheque, or Paypal. It may also be applied as a credit on your contract, if you have not already paid for your service. There is no limit to the number of new clients you may refer. The more you refer, the more money you make! *Note: Neighbour Referral credits do not apply to attached neighbours, as both parties in this arrangement already benefit from discounted, ‘shared’ pricing.
  • Client Loyalty Discount – Receive a $15 discount ($7.50 for ‘Shared’ driveways) if you are a client with Kodiak for 2 consecutive years of service or longer.
  • Group Discount – Please click here for our 'Group' Discount offerings
  • Senior Discount – Receive a $15 discount off your snow removal contract if you are 60 yrs of age or older.

What is the term of your contract?

November 1st – April 15th. Yes, that’s right. If it snows on April 15th to an accumulation of 5 cms of snow or more we will be there!

Will my driveway be cleared before 6:30 AM?

Although we would love to be able to guarantee a 6:30 AM arrival time it would be deceptive advertising to do so, as we cannot guarantee when the snow will start! Obviously the later the snow starts the later we start. In order to predict our arrival time on your driveway, therefore, assume the following. We will wait at least 2 hours for enough snow to fall (at least 3 cms) before we will send our tractors out. You can then add another 6 hours onto this time (if you are at the very end of a route) and this will be the latest you can realistically expect to see us for your first cleaning:

Snowfall Start TimeKodiak Arrival Time
10-11 PM6:30 AM
11:30 AM - 12 AM8 AM
1-2 AM9:30 AM
2:30 - 3:30 AM11 AM

For instance, if it starts snowing before midnight you can see that all driveways above are cleared once before 6:30 am. If it only starts to snow after midnight, however, we will not send our tractors out until at least 2-3AM, meaning that 75% of our driveways will be cleared by 6:30 AM and the other 25% by 8:00 AM. Of course, when the snow starts at only 3 AM or 4 AM we won’t send the tractors out until 6 AM! Usually, by this time there isn’t enough snow to prevent anyone from getting out of his/her driveway. In the event of an emergency, if our tractor has not yet passed by and you foresee having a problem getting out of your driveway, please give us a call and we will dispatch a tractor directly to your location. Otherwise, if you can wait, please use the chart above to gauge when you can consistently expect to see us.

What if the city plows come by after you’ve already cleared my driveway?

We perform repeat cleanups after the city plows. In other words, if we come through for a first cleaning at 6 AM you can expect to see us come back through again by 11 AM to clear away the bank of snow left at the end of your driveway by the city plow. If you need to get out before we naturally make it around for our second cleaning please call the office and we will dispatch a tractor to your location within a half hour. Otherwise please be patient. We will naturally swing back around again within that 4-5 hour timeframe.

If I call during a snowstorm, will there be someone in the office to answer the phone?

Yes, we offer 24-hour LIVE agent on snow days. You will not be directed to an answering machine unless you choose to and you will never hear ‘Voicemail box is full’. On non-snow days our agents are available during regular business hours (9-5 Mon-Fri). We suggest using our Online Ticketing panel rather than calling in to our office as it is much more efficient. It is very easy to use and all tickets entered go directly to your dispatcher’s screen.

Are you insured?

Yes, every business in the industry is required to carry what is called CGL or Commercial General Liability insurance. Without this, a company cannot obtain a snow removal permit from the City of Ottawa. We are insured for $2,000,000.

How can we contact you?

On snow days we suggest using the Online Ticketing panel on this website. It is fast and easy to use and all tickets entered go directly to your dispatcher’s screen. Alternately, you are welcome to call in on snow days, but you may be placed in a holding queue until a telephone agent becomes available. On non-snow days, we are also reachable by email, or in person. Please go to our ‘Contact Us’ page for further details.

How many tractors do you have?

We have 40 tractors, which are all less than 3 years old.

Are you a member of any professional organizations?

Yes. We are a member of the Snow and Ice Management Association (www.sima.org). We also offer a long list of references for our work, which we are glad to email to you at any time. Additionally, please feel free to visit our Testimonials page for a brief compilation of notes and comments that we have received from our customers over the years.

Do you have any references?

Please feel free to read our online reviews at Homestars and Google to read what some of our clients have written about us.

Is there a problem if a car is parked on my driveway?

No, our drivers are trained to work around them. And, generally, by the time the driver makes his second pass (4-5 hours later) parked cars have usually been moved to allow for a full cleaning of the driveway. If you expect to have a car on the driveway when we arrive we recommend that you make sure to place it as close to the top and side of the driveway as possible to allow the driver maximum accessibility, or to move it onto the street if possible. If not the driver will at least clear away behind where the car is parked including any snow banks left by the city plow.

  • Please note, for the sake of efficiency, that we do not ask our drivers to get out of their tractors and knock on your door to get you to move your vehicle(s).
  • Please note that our drivers will typically pass by your house twice during a snowstorm. If vehicles are parked on the driveway both times the driver will not be able to complete a full cleaning of your driveway until the subsequent snow storm.

My driveway is gravel. Can you still snow blow it?

Yes, however you should be aware that some of the gravel on your driveway may get blown onto your lawn. Although our drivers make every effort to be as careful as possible it is impossible to avoid some gravel displacement until the ground freezes and the stones harden into place.

What methods of payment do you accept?

Cheque, Credit Card (Visa and MC only), debit, cash, or e-transfer.

Does your equipment make a lot of noise?

Believe it or not our equipment makes 1/10th the noise of a traditional walk-behind snow blower! Plus, we are in and out of your driveway in under 2 minutes minimizing the amount of disturbance caused to both you and your neighbours. In all likelihood you probably won’t even realize that we are there!

Your equipment looks big! Will it damage my driveway or grass?

No. The tractor and blower will not crack your asphalt or interlocking stone. Although it looks large the weight of the machine is evenly distributed over the extra-large surface area of its tires, so that there is actually more weight per square inch being applied to your asphalt by your own car than by our tractors! And, our drivers are trained to lower their blowers in a controlled manner so that unnecessary jolts to the asphalt by the blower are minimized during the snow blowing process.

Furthermore, driveway markers are installed on the edges of your driveway to identify the boundaries of the asphalt so that the drivers do not drive on your grass! Snow blowing with a tractor is one of the gentlest methods in the industry at the moment for clearing snow from your driveway!

Will your equipment damage my interlocking stone?

Of all equipment available on the market today the snow blower is the most ‘interlock friendly’. If your interlock is uneven, minor scratching or discoloration may occur, however by equipping our blowers with Teflon blades we have further reduced the risk of this from occurring!

What about water valves on my driveway?

It is the responsibility of the home owner to make sure that if any water valve caps are protruding the driveway to contact the City of Ottawa at (613) 580-2400. You will need to request that they send a service technician by to lower the pipe and cap to the level of the asphalt. If the cap is not flush with the level of the driveway it may very likely get picked off and blown onto the lawn! So, please make sure that the city takes care of this in advance of the first snow. Otherwise, once snow arrives and covers the surface, this issue is not apparent and the city may charge you for repairs in the Spring.

What is your repair policy?

Our drivers are required to report any damages caused to your property on their worksheets at the time of the incident. This information is then extracted from the worksheet at the end of the shift and logged for repair in the spring unless it is of a more urgent nature. Exclusions to this rule include any and all items left in the immediate work area of our equipment (i.e. on the driveway). Examples would be flower pots/planters, downspouts, recycling bins, garbage cans, basketball nets, children’s toys, and extension cords. Although our office or driver will usually report a damage directly to you at the time of the incident we always encourage you to verify with the office the day after the snow storm as well if you have any concerns.

Do you spread salt on the driveway if it is icy?

No, salt has been known to cause grass damage. If it is applied to the surface of your driveway it will be dispersed onto your lawn during subsequent visits to your property with our snowblowers. In the event of freezing rain therefore, it is the homeowner’s responsibility to apply any necessary abrasives.

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